Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Position Summary: Night Agents are responsible for the front desk operation during the overnight shift. Night Agents must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Essential Functions: Check in and check out functions. Guest orientation of the local area and the Lodge facilities.Preparation and hand out of name tags, parking passes, and other orientation information.Proper telephone service techniques and reservation system operation.Handling of guest mail, messages, and special deliveries.Coordinate reservations for guest transportation.Full understanding and utilization of the property management system. Familiarization with night audit functions. Assist all guests in any way possible. Maintain a limited supply of sundries. Notification and processing of an express check out process.
Status and Scope:
Company vehicle, golf cart, computer
Travel Requirements: Little or No Travel (>10%)
LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds
Physical Requirements: BENDING OCCASIONAL